Wheatstone Advantage

The Wheatstone Advantage support plan provides enhanced support services designed to make the operation and maintenance of your system as efficient and trouble-free as possible. The Advantage plan is available on a per year basis with cost based upon the system size.

Wheatstone has been manufacturing broadcast equipment for over 50 years and we continue to support everything we’ve ever made. We understand broadcasting and the critical requirement for reliable 24/7/365 operation and we’ve put together our Advantage Plan to assist you in meeting that goal.

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Here’s how we can help you

Loaner equipment

If any of your Wheatstone equipment needs warranty service while under the Advantage plan, Wheatstone will provide a free loaner while your equipment is being repaired. Additionally, for non-warranty repairs loaners are available for rental at a reduced rate.

License support

Managing the licenses for software on PCs and equipment is frequently tedious. If a PC needs to be replaced, Wheatstone will normally charge a fee for license replacement. Under the Advantage plan, license support services are free.

Expedited repairs

Any equipment sent in for repair will be repaired or replaced within 1 week. Additionally, if the equipment is sent in express overnight, it will be repaired the next business day.

Software support

Wheatstone continues to develop the software and firmware in the equipment we make. Critical updates are always available to all customers free of charge. Updates that enhance/improve/add new features are normally charged for. These enhancement updates are available to Advantage customers at no charge.

Wheatstone Advantage Client Support

24/7 access to support engineers for off-air emergencies.

Any time a critical issue has taken you off-air, our engineers are available to assist you.

24/7 access to our extensive knowledge base.

We’ve been manufacturing broadcast equipment for many years and have accumulated a wealth of experience in how customers use our equipment and what issues they frequently need help with. There’s all sorts of information available for review and download from the knowledge base to get you the answers you need.

24/7 access to our support system.

Clients can use email or our ticketing system. Advantage customers will get a response within 3 business hours.

Extended support hours.

Phone access to support engineers is available from 8:30 Eastern until 5:30 Pacific time, Monday – Friday, excluding holidays. Advantage customers will get a response to their issues within 3 hours. If the issue is a complex one that requires extended support time, Advantage customers will get the first hour free and pay a reduced hourly rate for additional time.

Wheatstone Advantage Client Services

Wheatstone can directly provide a number of support services. Advantage clients can purchase this at a discounted rate.

Wheatstone SBE session with attendees learning system setup and operation

Remote system log in services for when you need help setting up some features or functions or to diagnose potential problems. — per hour.
Remote system configuration. — per hour.
Remote log in for training. — per hour.
On-site configuration and set-up. — per day.
On-site system recovery/repair. — per day.
On-site training. — per day.

Wheatstone Advantage
Extended Support Program For Broadcasters

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Wheatstone Advantage
Extended Support Program for Broadcasters

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600 Industrial Dr.
New Bern, NC 28562 USA

Main office +1 (252) 638-7000
Fax main office +1 (252) 637-1285

We are open Monday through Friday,
8:30 AM to 8:30 PM EST

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