The Wheatstone Advantage support plan provides enhanced support services designed to make the operation and maintenance of your system as efficient and trouble-free as possible. The Advantage plan is available on a per year basis with cost based upon the system size.
Wheatstone has been manufacturing broadcast equipment for over 50 years and we continue to support everything we’ve ever made. We understand broadcasting and the critical requirement for reliable 24/7/365 operation and we’ve put together our Advantage Plan to assist you in meeting that goal.
If any of your Wheatstone equipment needs warranty service while under the Advantage plan, Wheatstone will provide a free loaner while your equipment is being repaired. Additionally, for non-warranty repairs loaners are available for rental at a reduced rate.
Managing the licenses for software on PCs and equipment is frequently tedious. If a PC needs to be replaced, Wheatstone will normally charge a fee for license replacement. Under the Advantage plan, license support services are free.
Any equipment sent in for repair will be repaired or replaced within 1 week. Additionally, if the equipment is sent in express overnight, it will be repaired the next business day.
Wheatstone continues to develop the software and firmware in the equipment we make. Critical updates are always available to all customers free of charge. Updates that enhance/improve/add new features are normally charged for. These enhancement updates are available to Advantage customers at no charge.
Any time a critical issue has taken you off-air, our engineers are available to assist you.
We’ve been manufacturing broadcast equipment for many years and have accumulated a wealth of experience in how customers use our equipment and what issues they frequently need help with. There’s all sorts of information available for review and download from the knowledge base to get you the answers you need.
Clients can use email or our ticketing system. Advantage customers will get a response within 3 business hours.
Phone access to support engineers is available from 8:30 Eastern until 5:30 Pacific time, Monday – Friday, excluding holidays. Advantage customers will get a response to their issues within 3 hours. If the issue is a complex one that requires extended support time, Advantage customers will get the first hour free and pay a reduced hourly rate for additional time.
Wheatstone can directly provide a number of support services. Advantage clients can purchase this at a discounted rate.
Company
600 Industrial Dr.
New Bern, NC 28562 USA
Main office +1 (252) 638-7000
Fax main office +1 (252) 637-1285
We are open Monday through Friday,
8:30 AM to 8:30 PM EST
Company
600 Industrial Dr.
New Bern, NC 28562 USA
Main office +1 (252) 638-7000
Fax main office +1 (252) 637-1285
We are open Monday through Friday,
9:00 AM to 5:30 PM EST
