A topic that comes up often is the handling of telephone calls. How do I connect my analog console to the phone system? Do I need a hybrid? Just what is a hybrid, anyway? Why is the caller not hearing me? Why can’t I hear the caller? What’s up with the delay or feedback I’m hearing? Our support team answers a few of these questions in Handling Telephone Calls. You’ll find other helpful articles, troubleshooting tips, FAQs and loads of good information on broadcast consoles, processors and AoIP in our Support and Knowledge Base Portal.