REMOTE-IN WHEAT TECH SUPPORT

With fewer full-time engineers on staff, stations need fast, reliable support that doesn’t require a plane ticket. That’s why Wheatstone now offers remote-in technical services—billed by the hour—so you get exactly the expertise you need, when you need it.

What we can do for you:

  • Remote Commissioning
    New to WheatNet IP, or on a tight deadline? Our experts will log in and configure your system so it’s on-air quickly and confidently.
  • Remote Training
    Hands-on guidance from the people who built the system. We walk you through setup and best-practice workflows right on your own gear.
  • On-Demand Network Support
    From adding studios to troubleshooting audio over IP, our team can handle it all over a secure IP connection.

Why it works:

  • Deep AoIP expertise
    John Davis (20+ years AoIP), Trey Bryant (former CE, Curtis Media & Cumulus), and Steve Walker (former assistant CE, Radio One) are the same voices you know from our 24/7 support line.
  • Pay only for the time you need
    Ideal for local CEs who just inherited a WheatNet IP system or GMs launching a new facility without the travel budget.
  • Backed by the Wheatstone Advantage
    Remote-in services complement our extended Advantage support plan and the self-serve Wheatstone Support Center.

Ready for help? Email our Technical Support team to schedule your service today:  techsupport@wheatstone.com 

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